What We Will Do Together
Step 1:
If you’ve received the wrong, expired, or damaged product(s), please raise a return or replacement request within 7 days from the date of delivery.
Submit your request along with your order details and contact information.
You can also raise a request using Contact Form.
Note: For damaged or missing products, please raise a return/replacement request within 2 days of delivery.
Step 2:
Allow us 2 working days to review your return request.
Step 3:
After review, we will arrange for our courier partner to pick up the products from your location.
Step 4:
Once we receive your product(s), we will verify them and initiate the replacement or refund based on stock availability.
Conditions for Return or Replacement:
Wrong product delivered
Expired product delivered
Damaged product delivered (physical damage, tampered product, or packaging)
Incomplete order (missing products)
Conditions Where Returns/Replacements Won’t Be Accepted:
Opened, used, or altered products
Missing original packaging (mono cartons, labels, etc.)
Return/replacement request raised after 7 days of delivery
Damaged or missing product reported after 2 days of delivery
How Are Returns Processed?
Once your return request is approved, we will arrange a pickup within 5–7 business days.
The item will be sent to our warehouse for quality control.
Upon approval, we will initiate your refund or replacement.
In case of a replacement, the product will be delivered within 7–8 business days.
Order Cancellations
Customers can cancel their order at any time before dispatch.
Refund Process
Prepaid orders: Refunds will be credited to the original payment method within 3–5 working days.
Cash on Delivery orders: Please provide your bank account details for the refund.
Refund Timeline
For canceled orders: Refunds are processed within 3–5 working days.
For returns: Refunds are processed after the product passes quality check.
Partial Order Returns
Yes, you can return any eligible products from your order within 7 days of delivery.
📧 For any queries or assistance:
Email: procloudingpvtltd@gmail.com
📞 +91-+91-8147617645
🏢 #888, 6th cross, Mathikere, Bangalore – 560054, India.
